Terms of service

Terms of Service

Last updated: July 31, 2026

Welcome to nue.

These Terms of Service ("Terms") govern your access to and use of https://feelnue.com (the "Website"), including any purchases made through the Website.

By accessing or using the Website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must discontinue use of the Website immediately.

1. Company Information

The Website is owned and operated by:

SC CRIS DIGITAL BRANDING SRL

Registered in Romania

Registered Office:

Str. A.D. Xenopol nr. 26

Cluj-Napoca

Cluj County

Romania

Throughout these Terms, references to "nue", "we", "our", or "us" refer to SC CRIS DIGITAL BRANDING SRL.

2. Eligibility

By using this Website, you confirm that:

you are at least 18 years old or have the permission of a legal guardian;
you have the legal capacity to enter into binding agreements;
all information you provide is accurate, complete and current.

3. Acceptance of Orders

All orders placed through the Website are subject to acceptance by nue.

After placing an order, you will receive an order confirmation email acknowledging that we have received your order request. This confirmation does not constitute acceptance of your order.

We reserve the right to refuse, cancel or limit any order at our sole discretion, including but not limited to situations involving:

pricing or typographical errors;
suspected fraud;
suspected unauthorized or illegal activity;
unavailable inventory;
payment authorization issues.

If your order is cancelled after payment has been received, you will receive a full refund using the original payment method whenever possible.

4. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, images and other information displayed on the Website are accurate.

However, slight differences in colors, packaging, accessories or appearance may occur due to manufacturing updates, monitor settings or photography.

All measurements, dimensions and specifications are approximate unless explicitly stated otherwise.

We reserve the right to update product information, specifications and pricing at any time without prior notice.

5. Intended Use

nue products are designed to support general wellness, comfort and temporary pain relief through established technologies such as TENS (Transcutaneous Electrical Nerve Stimulation) and EMS (Electrical Muscle Stimulation), where applicable.

Our products are intended to be used only in accordance with the instructions provided with the product.

Improper use may reduce performance or cause discomfort.

Users are responsible for ensuring that the product is suitable for their individual circumstances before use.

6. Medical Disclaimer

nue products are intended for general wellness purposes.

They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information provided on this Website is for informational purposes only and should not be considered medical advice.

Always consult your physician or another qualified healthcare professional before using any wellness device if you:

are pregnant;
have a pacemaker or implanted medical device;
suffer from epilepsy;
have cardiovascular conditions;
have any medical condition that could be affected by electrical stimulation.

Never disregard professional medical advice because of information found on this Website.

7. Pricing

All prices displayed on the Website are shown in the applicable currency.

Prices may change at any time without prior notice.

The applicable price will always be the one displayed at checkout at the time your order is placed.

Unless otherwise stated, prices include applicable taxes where legally required.

Shipping charges, duties or import fees may be displayed separately during checkout depending on the destination country.

8. Payments

We accept the payment methods displayed during checkout.

Orders will only be processed after successful payment authorization.

If payment cannot be completed or is declined, your order may be cancelled automatically.

We reserve the right to perform additional verification before accepting high-value or potentially fraudulent transactions.

9. Intellectual Property

All content available on the Website, including but not limited to:

text;
graphics;
logos;
icons;
images;
videos;
product designs;
software;
website layout;
trademarks;
source code;
documentation;

is owned by or licensed to nue and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, copy or exploit any part of the Website without our prior written permission.

Short quotations for editorial or review purposes may be used provided that proper attribution to nue is clearly included.

10. Shipping & Delivery

We currently ship to multiple countries worldwide.

Available shipping destinations, shipping methods, estimated delivery times and shipping costs are displayed during checkout.

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Delivery times may vary due to customs procedures, carrier delays, weather conditions, public holidays or other circumstances beyond our reasonable control.

nue shall not be held liable for delays caused by third-party carriers or events outside our control.

11. Incorrect Shipping Information

Customers are solely responsible for providing accurate and complete shipping information.

This includes, but is not limited to:

recipient name;
delivery address;
postal code;
phone number;
email address.

If incorrect or incomplete information prevents successful delivery, any additional shipping, return or handling costs may be charged to the customer.

Orders returned due to customer error are subject to our Reshipping Policy outlined below.

12. Lost Shipments

If a shipment is officially confirmed as lost by the shipping carrier following a completed investigation, nue will, at the customer's choice:

send a replacement product at no additional cost; or
issue a full refund for the affected order.

A shipment is considered lost only after the carrier has officially confirmed the loss or closed its investigation accordingly.

Until such confirmation is received, the shipment cannot be treated as lost.

13. Shipments Marked as Delivered

If the carrier marks a shipment as Delivered, but the customer claims that the package was not received, nue will initiate an official investigation with the shipping carrier.

During the investigation:

no replacement product will be shipped;
no refund will be issued.

Once the investigation has concluded, we may, depending on the carrier's findings:

confirm successful delivery;
resend the order;
issue a full or partial refund.

Customers agree to cooperate with the investigation by providing any information reasonably requested by either nue or the shipping carrier.

14. Undeliverable or Unclaimed Shipments

If a shipment cannot be delivered or is not collected within the period established by the shipping carrier, it may be returned to our warehouse.

Reasons may include, but are not limited to:

incorrect or incomplete delivery address;
invalid phone number;
failure to respond to carrier communications;
refusal of delivery;
failure to collect the parcel from a pickup location;
repeated unsuccessful delivery attempts caused by customer unavailability.

Storage periods are determined by the shipping carrier and may vary depending on the destination country.

nue cannot guarantee extensions of carrier storage periods.

15. Reshipping Returned Orders

Once an order has been returned to our warehouse, customers may request that it be shipped again.

Reshipping is available after payment of all applicable costs, including, where applicable:

return shipping fees charged by the carrier;
new outbound shipping costs;
customs charges;
storage fees;
handling fees;
any other logistics costs directly related to the failed delivery.

Payment may be requested through an invoice, secure payment link or another available payment method.

16. Orders Returned to Our Warehouse

After a returned shipment arrives back at our warehouse, customers will be notified using the email address associated with the order.

Customers have 30 calendar days from the date of notification to choose one of the following options:

request reshipment;
request an available refund in accordance with our Return & Refund Policy;
accept store credit where offered.

If we do not receive any response within this period, we may consider the order abandoned.

After the 30-day period expires, nue reserves the right to:

return the products to inventory;
close the order administratively;
decline future claims relating to the abandoned shipment.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

17. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery of the shipment to the delivery address or pickup location designated in the order.

Where local consumer protection laws provide otherwise, those laws shall prevail.

18. Returns

If you are not completely satisfied with your purchase, you may return eligible products within 30 calendar days of receiving your order.

To qualify for a return:

products must be returned complete;
all original accessories must be included;
products must be adequately packaged for transport;
proof of purchase may be required.

Returns that do not meet these conditions may be refused or may be subject to a reduction in the refund amount where permitted by applicable law.

19. Product Condition

Customers may inspect and test products only to the extent necessary to determine their nature, characteristics and functionality, similar to what would reasonably be permitted in a physical retail store.

If returned products show signs of excessive use, damage or handling beyond what is reasonably necessary, nue reserves the right to reduce the refund amount to reflect the diminished value of the returned goods.

Examples include, but are not limited to:

excessive wear;
scratches;
stains;
odors;
broken or missing accessories;
damaged packaging;
missing components;
misuse.

Where a returned product cannot reasonably be restored for resale because of its condition, the reduction in value may equal the full purchase price, where permitted by applicable law.

Each return is assessed individually after inspection.

Photographs or video recordings may be used to document the condition of returned items during the inspection process.

20. Return Shipping

Unless otherwise required by applicable consumer protection laws, customers are responsible for the cost of returning products to nue.

Returns must be shipped using a trackable shipping service.

We strongly recommend retaining proof of shipment and the tracking number until your return has been fully processed.

Returns sent with cash-on-delivery (COD) or requiring payment upon receipt will not be accepted.

Returns must be delivered directly to the return address provided by nue.

We do not accept returns sent to parcel lockers, postal boxes or unauthorized pickup locations unless explicitly agreed in writing.

21. Lost or Delayed Return Shipments

Customers remain responsible for returned products until they have been successfully delivered to and received by nue.

If a return shipment is lost, damaged or marked as delivered but is not received by our warehouse, the return cannot be considered complete.

As the customer is the contracting party with the selected shipping carrier, any shipping claims relating to the return shipment must be initiated by the customer.

nue will reasonably cooperate by providing available information regarding the shipment, but no refund can be processed until the returned products have been received or the shipping carrier has officially resolved the investigation.

22. Refunds

Once your returned products have been received and inspected, we will notify you regarding the outcome of your return.

If approved, your refund will be processed within 14 calendar days.

Refunds will be issued using the original payment method whenever reasonably possible.

If the original payment method is unavailable, refunds may be issued by bank transfer or another mutually agreed payment method.

Shipping charges are non-refundable unless:

required by applicable law;
the return is due to our error;
the product is confirmed to be defective under warranty.

Where legally permitted, refunds may be reduced to reflect any diminished value resulting from excessive handling or use.

23. Warranty

All nue products are covered by the statutory warranty required under applicable consumer protection laws.

If your product develops a manufacturing defect during the applicable warranty period, please contact our support team before returning the product.

Depending on the nature of the defect and applicable legislation, nue may choose to:

repair the product;
replace the product with an identical or equivalent model;
issue a full or partial refund where repair or replacement is not reasonably possible.

Warranty coverage does not apply to damage resulting from:

misuse;
accidents;
unauthorized modifications;
improper storage;
improper maintenance;
normal wear and tear;
failure to follow the product instructions.

Nothing in this Warranty Policy limits any mandatory statutory rights available under applicable consumer protection laws.

24. Promotional Offers

From time to time, nue may offer promotional discounts, bundle offers, gifts or limited-time campaigns.

Unless expressly stated otherwise:

promotions cannot be combined;
promotions have no cash value;
promotions may be withdrawn or modified without prior notice;
promotional offers remain subject to product availability.

Where a promotion contains specific terms, those terms shall prevail over these general Terms for that promotion only.

25. Intellectual Property

All trademarks, logos, graphics, product names, photographs, videos, website content, software, documentation and other materials displayed on the Website are the exclusive property of nue or its licensors.

No content may be copied, reproduced, modified, distributed, republished or commercially exploited without prior written permission.

Reasonable quotations for editorial purposes are permitted provided proper attribution to nue is included.

26. Limitation of Liability

To the maximum extent permitted by applicable law, nue shall not be liable for any indirect, incidental, special or consequential damages arising out of or relating to:

use of the Website;
inability to use the Website;
delays in delivery;
interruptions in service;
product misuse;
third-party carrier actions;
events beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

27. Privacy

Your privacy is important to us.

Our collection and processing of personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

By using the Website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy.

28. Cookies

The Website uses cookies and similar technologies to improve functionality, analyze Website performance and personalize your experience.

By continuing to use the Website, you consent to the use of cookies in accordance with our Cookie Policy.

29. Changes to these Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on the Website unless otherwise required by law.

Your continued use of the Website following any changes constitutes your acceptance of the updated Terms.

30. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Romania, without regard to conflict of law principles.

Where mandatory consumer protection laws of your country of residence provide greater protection, those mandatory provisions shall prevail.

Any dispute arising from or relating to these Terms shall first be addressed through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Cluj-Napoca, Romania, unless mandatory consumer protection legislation provides otherwise.

31. Contact Information

For any questions regarding these Terms, your order or our products, please contact us:

nue

Website: https://feelnue.com

Email: you@feelnue.com (înlocuiește dacă vei folosi alt email)